Insider

Blu, your practice's virtual assistant

March 20, 2020 Dental Whale Season 1 Episode 1
Insider
Blu, your practice's virtual assistant
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Insider
Blu, your practice's virtual assistant
Mar 20, 2020 Season 1 Episode 1
Dental Whale

Every call gets answered, even when you’re not there. Blu, the virtual assistant in ORCA will be unveiled in 2020. Request early access to be amongst the first to try it out!

Subscribe to Dental Insider to stay informed.

Show Notes Transcript

Every call gets answered, even when you’re not there. Blu, the virtual assistant in ORCA will be unveiled in 2020. Request early access to be amongst the first to try it out!

Subscribe to Dental Insider to stay informed.

spk_0:   0:15
morning, Blue House. My schedule looking today.

spk_1:   0:18
Good morning, Dr Baker. It looks like your schedule is completely full today with six appointments on the calendar. Your first appointment is confirmed for 9:30 a.m. With Lisa Holmes.

spk_0:   0:31
Head blew hot air marketing do yesterday,

spk_1:   0:34
Dr Baker. Yesterday we had six new patient leads. Call us five of them resulted in scheduled appointments. The other one requested a visit for today, but we have no availability. Also, I recommend increasing the budget for our Invisalign campaign as it continues to exceed performance expectations.

spk_0:   0:53
Sure. Let's increase the budget by 20% for the rest of the week and reevaluate next week. Blue. I'd like to pick up where he left off of my advanced art. Of course.

spk_1:   1:05
No problem. This is the video you were last viewing yesterday.

spk_0:   1:11
Hey, Blue. I need to get my hand piece repaired. A sap?

spk_1:   1:15
I've matched you with three dental fixed technicians in your area that are available today. Do you have a preference?

spk_0:   1:21
Set me up with Michael Parker, Please.

spk_1:   1:24
Dr. Baker, do you want to provide them with any details on the required repair? Michael Parker has confirmed the appointment and We'll be there in 46 minutes. I have forwarded them your photographs for their review.

spk_0:   1:37
Dr. Baker, we're running low on Upper Interior Impression tray blue. We need more upper interior impression Trace.

spk_1:   1:45
Dr. Baker, would you like to repeat your last order?

spk_0:   1:48
Yes, please. Also add the small lower number six to the order.

spk_1:   1:53
I've submitted our order for one case of the upper anterior. On one case of the small lower number six impression trays. They're scheduled to arrive in two days.

spk_0:   2:03
Blue. How are my calls this week?

spk_1:   2:07
Over the last seven days, we've received a total of 125 calls. 84 of them were answered and 35 resulted in scheduled appointments. This is an improvement. Over last week,

spk_0:   2:19
Which procedures were the most requested that we don't offer.

spk_1:   2:23
Dr. Baker, 12 potential patients requested. Wisdom teeth removal

spk_0:   2:29
blue. Can you play me one of those calls?

spk_1:   2:32
This is the last call that came in requesting wisdom. Teeth removed. Lt's

spk_0:   2:35
hi. Thank you for calling the dental group. How may I assist you?

spk_1:   2:40
I'm calling because I would like to make an appointment.

spk_0:   2:43
Okay. Sure. What's your name? My name is John. Thanks, Blue.

spk_1:   2:51
Have a great evening, Dr Baker.